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Payment & Shipping

1. Your contracting party

Your contracting party in all orders made in the web shop is ARTBYCORK, whose contact details are:

ARTBYCORK OY (Business ID 2701744-3, VAT number FI27017443) 

Location: 

Mäkelänkatu 54 B, 5th floor

00510 Helsinki, Finland

VAT number: FI27017443   E-mail: info@artbycork.com

Telephone: +358 44 0550 824

 2. Product orders and contract formation

Product orders are made in the web shop by adding the desired product(s) to the basket and making the respective payment. Making orders in the web shop requires that you provide us with a valid e-mail address. A contract is concluded when ARTBYCORK confirms the order by e-mail. The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.

3. Prices, costs and taxes

The prices only apply to orders made in this web shop. All prices are inclusive of value added tax of 24% for sales within EU.

Orders placed outside Europe are eligible for tax free shopping. Please contact us at info@artbycork.com before placing an order. 

The formulation of delivery costs has been described in these general terms under Section ”Shipping and handling”. Order-specific delivery costs are shown in the basket. ARTBYCORK reserves the right to change the prices and the delivery costs applied to the web shop, provided that any changes shall only apply to orders made after the entry into force of such changes.

4. Methods of Payment

The customer may pay his/her orders by using the methods of payment defined in the web shop. You can read about the methods of payment that we offer as well as about applicable discounts. ARTBYCORK charges the customer upon making the respective order. ARTBYCORK reserves the right to exclude certain methods of payment at certain times, or propose to change the method of payment of a specific order, if the method chosen by the customer does not function for some reason. Please note that the restrictions on the use of the available methods of payment are stated in the web shop and we recommend that you read them carefully before making any orders.

Payment Services

The payment services offered in the web shop are provided by Maksuturva and PayPal. 

Our paying methods include online payment services with the majority of Finnish banks, debit and credit cards (Visa, Visa Electron, Mastercard, American Express, JCB, Dinners Club), payment through instalments and invoicing. 

5. Shipping and handling

ARTBYCORK web store ships internationally. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends.

If you are located outside Europe, please allow up to 14 days for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

All costs of delivery of products ordered in the web shop are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. ARTBYCORK delivers the item code of the package to the customer by e-mail when the products are shipped from ARTBYCORK’s warehouse. Please note that you bear the risk of damage or loss of the products you have ordered when the product has been delivered you.

Delivery in Finland

We use the standard Posti Economy for deliveries inside Finland. ARTBYCORK will deliver the package to the nearest post office, where it can be picked up. If the customer provides his/her phone number when making the order, he/she will receive the arrival notification also by SMS. The post office will retain the package for fourteen (14) days. The standard Posti Economy delivery does not apply to Corporate customers.  

The home delivery option (Posti Express Flex) offered in the web shop will deliver the package to the address stated in the order. When using this method of delivery, the customer must provide his/her phone number to enable Posti to agree on a suitable delivery time.

The Posti Smart Post delivery offered in the web shop will deliver the package to the package machine chosen by the customer. The order may generally be picked up after 4 p.m on the business day following the date of shipping. The package will be retained in the machine for seven (7) days as of its arrival. The arrival notification and the code of the package machine will be sent to the customer by SMS, and thereby this method of delivery requires provision of a valid telephone number.

Delivery within Europe

The home delivery (Express EMS Posti) will deliver the package within approximately 2–6 business days.

The Posti Smart Post delivery is also available when shipping to Estonia. The package will be delivered to the package machine chosen by the customer. The package will be retained in the machine for seven (7) days as of its arrival. The arrival notification and the code of the package machine will be sent to the customer by SMS, and thereby this method of delivery requires provision of a valid telephone number.

It is possible to pick up the order from our store at no cost. 

Delivery outside Europe

The home delivery (Express EMS Posti) will deliver the package within approximately 4-14 business days.

 

6. Customs Fees and Import Taxes

ARTBYCORK has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees due to the different policies and import duties. Prices shown on the website do not include duties and taxes.

Duty and customs tariffs are set by the destination country and ARTBYCORK have no control or responsibility for any customs delays or issues.

If you have doubts, you should contact your local customs authorities before making your order, so that you can obtain information about the customs duties and their applicability.

7. Time of Delivery

We will ship the product(s) ordered from the web shop without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship products(s) within thirty (30) days of the confirmation. 

8. Return and refund

All sales made through the web shop are classified as a distance sale contract in accordance with applicable consumer legislation. The customer has a right to cancel from his/her distance sale contract by notifying ARTBYCORK via the cancellation form or other form of notice within fourteen (14) days after receiving the ordered products. The right to cancel does not apply to products that have been customized in accordance with the customer’s request or to any other custom-made products. Products ordered in the web shop may not be exchanged for other products. 

Withdrawal in our shipping destinies

If the customer cancels the order in accordance with the above, the customer must return the delivered products within fourteen (14) days after having notified ARTBYCORK of the intention to use the right of cancellation by writing to info@artbycork.com, explaining the reason for return. ARTBYCORK will contact the customer and provide the necessary information to process the return. The dropping of the package including the returned item(s) can be done at any post office. The customer must pack the product(s) carefully. When the customer delivers the package to the post office, he/she must ensure that he/she receives a return receipt. The package may not be returned by placing it in a mailbox. ARTBYCORK shall be liable for the immediate and necessary costs of any returns made in accordance with the above, while the customer shall be liable for the costs of any other method of delivery chosen by the customer that exceed the costs of ARTBYCORK's standard delivery, unless otherwise agreed between the customer and ARTBYCORK.

When the customer returns a product ordered from the web shop, and unless otherwise agreed, ARTBYCORK shall return the respective payment, including the costs of delivery, with an aim to use the same method of payment used by the customer when making the original transaction. The repayment is exclusive of any additional costs of delivery incurred by customer in choosing another method of delivery rather than ARTBYCORK’s standard delivery. 

If a product ordered from the web shop has been returned to ARTBYCORK in accordance with the above, ARTBYCORK shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. ARTBYCORK may however postpone the repayment, until ARTBYCORK has received the product or the customer has provided ARTBYCORK with a certification of the return (e.g. certificate of delivery).

9. Product Defects

In the event the customer notices that a product bought from the web shop is defective, as defined in applicable consumer legislation, the customer may submit a claim to ARTBYCORK. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the web shop.

In the event a claim leads to the product(s) being returned to ARTBYCORK, ARTBYCORK shall be liable for any costs of delivery caused by such return(s).

 

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